What kind of impression can result if a client must call to receive results?

When a client needs to call to receive results, it can lead to a negative impression for several reasons. When clients are required to initiate the communication themselves to obtain information, it may signal to them that the agency or organization is not proactive or attentive to their needs. This lack of initiative can foster feelings of neglect or dissatisfaction, as clients often appreciate timely and clear communication. The necessity for them to make the effort to find out information can also come across as disorganized or unprofessional, leading to frustration. Hence, the situation can detract from the overall client experience, resulting in a negative impression of the service or company.