What could be a sign of effective phone etiquette?

An indication of effective phone etiquette is when clients are willing to recommend services. This reflects a positive client experience; when individuals feel valued and respected during a phone conversation, they are more likely to share their positive experiences with others. Good phone etiquette includes attentive listening, clear communication, and a friendly demeanor, all of which contribute to client satisfaction. When clients are happy with their interactions, it fosters loyalty and enhances the reputation of the business, making them more likely to refer others.

In contrast, frequent complaints from clients may signal poor service or communication issues, while a lack of questions could imply that clients are disengaged or not receiving enough information to stimulate a conversation. Dropped calls typically indicate technical issues or poor service quality, which detracts from the overall effectiveness of communication. Therefore, B is the correct choice as it represents the positive outcome of good phone etiquette.